Digital labor is a monumental shift in business, so you need the right technology partner to help you build your digital workforce. Salesforce is uniquely positioned for this. For starters, we are customer zero in our own use of Agentforce, and can share our experiences with business leaders.
As noted, Agentforce autonomously resolves online customer queries, and is also , responding to plain-language questions and surfacing information in response.
Second, AI needs access to as much good data as possible to make the best decisions. Salesforce’s platform is already the backbone for CRM, making it a natural hub for deploying digital labor. , a platform for unifying and harmonizing data from across the enterprise, supercharges AI agents by feeding them real-time, high-quality data from any source and of any type. This means AI can make smarter, more accurate decisions and offer personalized, contextually relevant insights. With constant learning and improvement, AI agents excel in tasks like customer service, sales forecasting, and much more.
Third, everything — apps, Data Cloud, Agentforce — is on one code base. This means there are no separate workflows. It’s like having all your tools in one toolbox. Everything works smoothly, without any compatibility hiccups. Updates and improvements roll out consistently, making it easier to use and navigate all the Salesforce tools. Plus, it simplifies maintenance, so the platform stays reliable and efficient.
“We’ve only been a software company up to this point,” said Benioff on a . “We’re not just supplying information management tools to help our customers manage and share their information anymore. We’re now providing digital workers.”
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