From Air India’s Vihaan.AI to Indigo and SpiceJet, Indian airlines have begun embracing GenAI to modernise operations.
| Photo Credit:
Yatrik Sheth
The adoption of generative AI (GenAI) in the Indian aviation sector is accelerating, with applications expanding beyond customer query resolution to include design, training and operational support.
Experts note that GenAI can serve as a key tool to improve engineering and design workflows while bridging the training gaps that impact the growth of skill and human capital in India’s $14.7 billion aviation industry.
At the 8th International Conference on the ‘Future of Aviation and Aerospace’, hosted by IIM Bangalore on Saturday, industry leaders shared their insights on the transformative potential of GenAI to function as a “co-pilot” and add to human expertise. “By combining digital infrastructure with GenAI, we have automated complete design workflows,” said Savyasachi Srinivas, Vice President—Engineering at Collins Aerospace. “Design changes that once took weeks to implement can now be made in seconds, tailored to customer inputs.”
Modernising operations
From Air India’s Vihaan.AI to Indigo and SpiceJet, Indian airlines have begun embracing GenAI to modernise operations. While Vihaan.AI uses chatbots to streamline maintenance and boost customer satisfaction, SaaS providers like Ramco Systems and Maxift Digital also drive efficiency through GenAI-powered solutions.
GenAI is also reshaping training across aviation roles, from pilots and cabin crew to engineers and logistics. Sunil Bhaskaran, Director of Air India Aviation Academy, highlights GenAI’s potential in knowledge management. “Instead of relying on manuals or waiting for instructor responses, conversational AI puts everything, from training material to emergency procedures, right on a trainee’s phone, anytime they need it.”
While the industry continues to navigate the turbulences of a narrow talent pipeline and limited training infrastructure, digital AI-driven solutions may offer the lift to power India’s aviation ambitions.
(Reporting by BL intern Rohan Das)
Published on April 20, 2025
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