An artificial intelligence (AI) service that assists with bank loan consultations and review tasks will soon be available in Korea. This “bank-specialized AI” is one example of a specialized AI model that KT. Corp plans to develop for the Korean market in collaboration with Microsoft. Known as “Korean-type AI,” the specialized AI model is tailored to understand domestic companies and systems.
Kim Hun-dong, AI lead of KT’s Strategy and Business Consulting Division, presented potential applications of this Korean-type AI model during the “MS AI Tour in Seoul” held at the aT Center in Yangjae, Seocho-gu, Seoul, on March 26.
KT and MS aim to launch the bank-specialized AI service in the second quarter, focusing on understanding unique requirements of domestic companies and systems. The AI system features three types of agents: a bank agent, a credit evaluation and review agent, and an in-depth report writing agent. The bank agent engages with customers through voice conversations, collecting credit information and recommending suitable loan products. For instance, “You are eligible for the Youth Loan Support Loan, which offers up to 200 million won.”
Kim emphasized specialized AI needs in banking: “Each bank and loan product has different credit evaluation criteria and loan terms. While general-purpose AI like ChatGPT provides fluent responses, Korean AI that has undergone data learning specialized for specific domestic companies is needed.” This specialized AI is developed as a sovereign AI from diverse sources like textbooks and newspaper articles based on GPT4o model.
The credit evaluation agent calculates scores according to internal standards while preparing detailed reports on loan approval decisions. Technologies like MS’s “AI Foundry Framework” have been applied to improve accuracy of these agents. An in-depth report writing agent prepares detailed reports based on evaluation results, reviews them with human staff, and decides on loan approval, then communicates the results to the customer. Kim explained, “Technologies like MS’s ‘AI Foundry Framework’ have been applied to the loan review AI to improve the accuracy of agents and reduce costs.”
The collaboration between KT and MS is set against increasing integration of AI technologies in banking, aimed at enhancing efficiency while providing personalized customer experiences. KT expands its focus into digital transformation, leveraging technological expertise across industries, while Microsoft’s role strengthens this partnership with necessary platforms for specialized solutions.
Photo Descriptions:
1. Kim Hun-dong, AI Lead of KT’s Strategy and Business Consulting Division presenting examples of Korean AI application including bank loan consultations at ‘MS AI Tour in Seoul’ hosted by MS at aT Center Yangjae Seocho-gu Seoul on 26th. Photo provided by KT.
2. Demonstration scene of bank loan consultation review AI developed jointly by KT MS. Photo provided by KT.
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