Content Performance Metrics To Drive Meaningful Outcomes

1. If your priority is lead generation:

One of the commonplace goals of marketers is generating quality leads through their content marketing efforts. After all, the leads that convert into customers are the honest indicators of your business’s success.

So, it’s not just about traffic but about qualified traffic because you’re capturing demand that transforms into action.

The warmer your leads are, the higher the chances that your content marketing strategies are set in the right direction. So, it is significant to underline the number of leads your content has generated.

The key metrics to calculate –

• Lead quality
• Lead volume,
• Cost-per-lead (CPL)
• Traffic-to-lead ratio
• Conversion rates

What not to focus on –

Think: A lead downloads a whitepaper, which marketing forwards to sales. When contacted, the lead illustrates no interest in the brand, resulting in a waste of time and resources.

Just because a lead downloaded a whitepaper, it doesn’t mean they are always a potential buyer. Most often, third parties who hold no interest in your solutions also undertake specific actions for their research.

This missing piece here is intent.

So, page views, impressions, or shares without content don’t carry weight here. High engagement doesn’t equate to high intent. And often signals marketing towards low-quality, irrelevant leads.

2. If your priority is brand awareness:

Brand recognition is one of the most crucial indicators of growth – How well does your ICP really know your brand?

And content that provides real value can help build your brand awareness. A crucial aspect of this is thought leadership content that leverages your brand’s top voice to establish credibility across the industry.

Here, the focus isn’t on driving immediate action but on building trust and visibility. The final goal is to stay on top of the buyer’s mind – as the best possible solution to their pain points.

The key performance metrics to improve this –

• Social media metrics: Engagement, mentions, and shares
• Brand search volume
• Unique page views
• Backlinks
• Time on page
• Scroll depth
• Impressions

What not to focus on –

Conversion rates.

This particular metric has a lot to offer. But this isn’t always a business’s objective, especially when it comes to elevating brand recognition and awareness.

Imagine a company planning to introduce new services or even itself in an already crowded and unfamiliar market. And its sole priority is to get on the radar.

How else will they engage leads if the market doesn’t know the company exists in the first place while building trust?

Brand awareness here becomes the company’s strategic moat.

It might be too early to sell, so driving action isn’t even the first step. And lead generation doesn’t add much value here, not before the company has penetrated the new territory and established itself as a credible source.

3. If your priority is customer retention:

Content marketing efforts aren’t merely meant to capture prospects. As much as it’s crucial to engage new customers, it’s also vital to nurture existing ones.

Marketers seamlessly forget that it’s not the first buy that matters. It’s truly the second one. A customer who buys from your brand again means taking a step forward to become a brand advocate.

It should also be your content marketing’s focus.

Imagine a customer making purchases from you repeatedly over the years and also referring you to their peers. This customer has a high CLTV compared to a one-time buyer.

That’s why your efforts should also prioritize nurturing and retaining these customers.

Retaining an existing customer is far simpler than converting a new one – valuable, relevant, and unique content can ascertain this.

Your marketing team can ensure that there’s specific content that elevates the CLTV of these customers while simultaneously boosting your bottom line. The only concern here: Do you know if it’s working?

Track the relevant metrics –

• Repeat purchase rate (RPR)
• Customer churn rate
• Customer lifetime value (CLTV)
• Customer satisfaction score (CSAT)
• Net Promoter Score (NPS)
• Upsell conversion rate
• Repeat logins

What not to focus on –

Traffic volume.

Customer retention means nurturing existing customers with high LTV. This means you aren’t marketing to the broader public.

Your audience for all your content marketing efforts is directed towards a concise, familiar, and segmented pool. For SaaS companies, the bottom line is dependent on churn rates. Once a customer signs up, one of the priorities is to keep them engaged and upgraded.

So, content marketing metrics, from pageviews to the number of users, don’t offer depth. To elevate customer retention, you don’t need eyes on irrelevant bots or new leads.

But focus on the specific and finite existing customer base.

Accurately tracking and analyzing content performance metrics.

We’ve briefly established the content performance metrics you should track in line with different business goals.

Do you measure these manually? No.

Leverage marketing tools and software for accurate data. There are a vast number of content reporting tools available to help businesses collect and track website data.

These help marketers collate and analyze user behavior, make sense of insights, and track conversions – most often, across a single dashboard.

Some of the known effective and robust tools that offer integrated content measurement along with seamless user experience are:

1. Google Analytics 4
2. HubSpot
3. SEMrush/Ahrefs
4. Attribution tools, such as Dreamdata and HockeyStack

These tools are significant for tracking, measuring, and analyzing your chosen content performance metrics.

But not all data sets are the goldmines, you’re searching for. With a data-driven approach at the base of most of their tactics, marketers should realize that more data isn’t synonymous with more insight.

Especially when it concerns measuring the performance of your content.

What Can Marketers Get Wrong About Content Metrics: The Common Pitfalls

Without a clear strategic roadmap, the numbers rarely mean anything:

1. What do the metrics on your dashboards mean?
2. Why are you particularly tracking these?
3. How do they influence the bottom line?
4. Do they align with your broader business goals?
5. Do these metrics demonstrate content’s impact for the long term?

But without an answer to any of these questions, your marketing team is moving in the dark. And your plans lack any scope.

Without the basic know-how, i.e., the why, which, and how of your performance metrics, it’s easy to face a setback. Some of which could stem specifically from:

• A knowledge gap regarding which metrics to measure at each funnel stage – This is particularly demonstrated by non-marketing leadership. Not all stakeholders entirely gauge the importance of content across the funnel, resulting in a constricted understanding that success looks different at each stage of the funnel.
• Pressure to prove the marketing ROI – Stakeholders want proof of their investment – they want content to work within a short period. To prove its worth, marketers chase measurable metrics that are easy to gauge.

So, they end up over-indexing short-term metrics such as impressions and visitors and skip long-term investments, like SEO and thought leadership – ones that build brand equity.

But what they forget is that vanity metrics are ineffective. They offer a false sense of success but rarely translate into active customers.

• Attribution gaps – Even with the relevant attribution tools, it’s hard to assess if the insights are down to the number. There are so many intangible channels through which leads interact with content – not all of it’s graspable through quantitative data.

Many visitors read blogs anonymously or are engaged through podcasts. There’s a lack of clarity in attribution.

So, marketers dive into the extremes with less to see and more to prove. They either overvalue what is measurable (traffic and impressions) or don’t end up measuring at all.

Additionally, marketers could fall into blind spots, miss insights, prioritize the last touch, rely only on attribution tools, focus only on numbers, or expect content to work within a short period (say, 2 weeks).

It’s simple – any of these pitfalls could prove detrimental to your content marketing efforts.

Keeping a to-the-point track of your content performance metrics isn’t straightforward even with the right tools and software. Marketers bend backward with the most limited resources while attempting to prove the content marketing ROI.

This feeds into the existing rupture between stakeholder expectations and actual outcomes, widening the gap.

But it’s not the end of your content marketing journey. Although each business might choose to measure a different set of metrics, the underlying basis should remain the same.

There are particular strategies, the fundamental building blocks, that can help improve your content marketing metrics and refine the overall measuring process.

Improving Content Performance Metrics: Optimize Based on Data

A/B test for headlines and CTAs

Churning out content pieces constantly is a waste of both time and resources, especially if you don’t know whether it’ll move customers. For your content to translate into tangible outcomes, you need to assess what works and what doesn’t.

The best path to do this is A/B testing.

Not only will it highlight the headline that engages your audiences the most, but also the placement of the CTAs. It shouldn’t overwhelm visitors but also be compelling enough to drive immediate action.

So, test using alternatives.

There are multiple variations of a single content that can appeal to different customers. But your priority should be to drive the maximum number of leads to action. And headlines that instill curiosity within them to know more and read through the content.

So, experimenting with different CTAs – the subject and placement – will outline an idea that aligns with the brand requirements and ICP.

Update underperforming content

Most content is published and then forgotten. But a potential client browsing through your website is looking only for solutions. And often, they merely skim through the written content for the relevant bits.

What if the information they’re looking for doesn’t align with the latest market conditions? It can harm your brand’s reputation.

So, update your content periodically, especially statistics and market problems at the crux of your piece. This little piece of advice isn’t limited to blogs – it’s for infographics, content carousels, and whitepapers.

Your potential buyers depend on you to act as a guide, helping make informed decisions.

So, it’s paramount to update the information you’re offering – at least the irrelevant statistics.

Repurpose the content that’s working.

At the heart of content marketing is quality, not quantity. And one of the most effective channels to gauge the most out of your pieces and elevate their quality is repurposing them.

Content repurposing boosts impact without multiplying the effort. Now, instead of waiting for your audience to visit your website, your content reaches them through infographics, LinkedIn carousels, newsletters, podcast snippets, etc.

This methodology will elevate your reach and impression while improving SEO and organic traffic.

It’s a harsh reality that most content expires. However, by keeping the core message alive through short-form formats, you’re increasing its lifecycle.

And keeping your brand’s core message alive.

Set content strategy goals

What is it that you’re aiming for with your content?

From driving conversion to instilling awareness – your content should entail an intention, i.e., a purpose. Once the goals are set, it becomes easier to gauge the direction you’re moving in.

A directionless strategy might catch a few stray prospects here and there in the long term. It’s ineffective. So, build a roadmap and outline what you want your content to do – close sales or inform?

Accordingly, your own goals can help underscore the kind of content you should focus on.

Consider different channels and formats.

Marketing has had one motto, and in all these years, it has remained constant – experimentation. It’s applicable to content formats and your campaign channels.

It might be perceived as a ‘let’s see what sticks’ formula, but it isn’t.

Experimentation is about diving into innovation without the fear of failure. Not all channels you first camp on will offer the same outcomes – some might work, while others mightn’t. The same applies to various content formats.

Your ICP might interact highly with some, while others may fall flat. But you wouldn’t know this unless you experiment. Think out of the box.

Customers want unique content and to be caught off-guard – how can your marketing team offer this to them? Deliver your story (content) in the relevant box (format) through the right medium (channel) to maximize its impact.

Even if you fail, remember you can rethink your strategies and trace your initial steps. Your content marketing metrics will spotlight your missteps from the get-go, a crucial advantage.

Content Performance Metrics: The Goldmine Beyond Datasets

Measuring the performance of your content marketing efforts can be daunting. It’s like opening a can of worms or being uncertain about the number of potholes you’ll encounter.

But marketing offers you the space to learn and grow.

It’s limiting to underscore marketing as a chore. Instead, it should function as your business’s extension in overcoming its pain points – whether it’s lead generation or building brand equity.

By tracking and analyzing content performance metrics, you’re allowing your team to pinpoint its gaps – why is your marketing campaign not generating the expected results? And how to overcome similar dilemmas.

The right content performance metrics open up a treasure box – a roadmap for how your campaigns generate better results without the need to multiply efforts.